People & Culture
PUTTING YOUR BUSINESS FIRST
At Cert Octavian, care is more than just a word. Caring for your products and your brand is an integral part of the way we work, which is why every delivery and every order receives the same expert attention to detail. We also understand the value of your brand and the need to meet your customers’ expectations.
We are dedicated to providing you with exceptional service every day. That’s why we’re committed to maintaining our industry-leading standards. To ensure the service you receive is always of the highest level, we enrol every employee, from our directors to our drivers, into “The Academy of Care”. The Academy is a foundation dedicated to providing bespoke training programmes and enhancing the services we offer.
It also allows us to:
- Encourage every member of the team to work within an innovative framework, which promotes best practice in every area
- Provide every member of staff with their own prospectus and an individual progression plan
- Regularly hold seminars and forums to teach new skills and raise expertise across our network
- Support a series of apprenticeships and training schemes to develop new talent and strengthen our skill set
We work alongside you from day one. The more we know about your business, the more we can help improve your performance. We dedicate an expert account handling team to you from day one, and take time to understand your market and the pressures you face. We then create a logistics service that's tailored to you and your customers.
We’re constantly improving and evolving to meet your changing requirements. “The Cert Octavian Challenge” encourages our individual team members to provide feedback and suggest improvements on an ongoing basis. And we regularly monitor our performance to ensure industry-leading accuracy and accountability. So you will always receive a service that’s tailored to you and your business.
We’re a recognised Investor In People. We appreciate the value of our people and are committed to helping them grow and develop. We also appreciate that healthy, happy and well-motivated people are more committed to their work, and proud to deliver the high standards that you expect.